IT Services Engineer
Location: Washington, DC

Position Description:

  • Provide help desk assistance to DHS customers with IT needs
  • Provide technical assistance to customers as necessary
  • Coordinate with help desk technicians/management as necessary to ensure customer requires are met
  • Provide IT support for customer nationwide
  • Prepare and deploy IT equipment to field customers to ensure that they are able to complete their duties
  • Perform work on special projects to support the Customer Support Team
  • Conduct off-site inventories of IT equipment
  • Assist customers with File Transfer needs, ensuring documentation is properly completed
  • Creation/updating of documentation for technical knowledge bases when new issues/solution arise
  • Limited travel to various sites in the National Capital Region (NCR)

 Required Skills:

  • Active Top Secret security clearance with SCI eligibility
  • Typically requires a BS degree in a computer field from an accredited college or university and eight (8) to twelve (12) years of related experience, or a MS degree in a computer field and seven (7) to ten (10) years of related experience, or PhD and two (2) to five (5) years of related experience.* Progressive and relevant education, training and/or certification(s) may be substituted for a portion of the degree and experience requirements.
  • Proficient with Microsoft Operations Systems, Windows 2000, XP, Vista and 7
  • Proficient with Microsoft Operation Systems, Windows Server 2008, 2008R2, and 2012
  • Proficient with Microsoft Office Editions, 2003, 2007, 2010, and 2016
  • Proficient with hardware/software upgrading, replacement and migration
  • Proficient with Active Directory, Q-Directory, Desktop Direction, Active Roles, Microsoft Exchange and CITRIX Provisioning
  • Familiar with basic wireless and basic networking as well as basic/advanced troubleshooting

 Preferred Skills:

  • Knowledge and experience of Office 365
  • Knowledge and experience trouble ticketing within Remedy
  • Excellent oral and written communication skills

Equal Employment  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.

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